Dear Rose,Thanks for taking the time to write your review. I am really sorry and extremely disappointed to know your thoughts. My patient's satisfaction and well-being has been of utmost importance throughout my career spanning more than 15 years and I have always strived to achieve the very best for my patients. I respect your confidentiality so I wouldn't want discuss the details of your treatment in public domain but I would like to challenge the points you have already raised for factual inaccuracy. The price you paid for the procedure was substantially less, areas treated was limited to knees and expected outcomes from the procedure were clearly communicated to you as opposed to mentioned by you above. Following your initial consultation which included long and detailed discussion about your condition ,you were sent out an exhaustive email to cover all aspects of your procedure including breakdown of costs,areas to be treated and expected outcomes. Some very specific points I mentioned to you were-Procedure is intended to debulk the huge adiposity impacting around the knee with a hope that it may improve her mobility but it can't be guaranteed as liposuction is not established as a treatment to cure symptoms associated ......- There may still be a residual shadow of the bulge after treatment giving impression that there is more fat to be removed but that is just the extra shell of skin which has been in certain shape for a long timeI then had a 2nd FOC consultation with you 2 months later to ensure you had the chance to go through the information from 1st consultation and to give you the opportunity to ask me any doubts before making your informed decision. You then proceeded with the procedure a month later. I saw you for your follow up appointment 3 months later which clearly showed a marked reduction and improvement and a much better outcome than I originally thought. Unfortunately,I can't share your before and after pictures here which confirms the amazing results you have achieved from the procedure. So,I am a bit baffled to have received a one star review from you and wondering what else I could have done to be more transparent and upfront about the expected outcomeBut as I said I am always willing to assist my patients to the best of my ability so please free to contact my office directly if you wish to come and discuss anything.Dr Gupta

Dear Panda Power,Many thanks for taking the time to send this review. We are very sorry you have not heard back from our team in regards to your enquiry, this is certainly not normal practise for us. We pride ourselves in having a speedy response rate to emails and phone calls and great communication with all clients. Please can I kindly ask you to email our patient coordinator Jess at info@drpuneetgupta.co.uk or call 07500 898 562 so she can look into this and hopefully assist you with your enquiry.Many thanks,Dr Gupta